We understand how frustrating it feels when you don’t get your expected notifications! 😞 The thing is, it can be quite tricky to find the root cause of an issue with notifications for an individual user. This is due to the fact that a lot of factors play a role in delivering notifications as precisely as we want to deliver them; it can be due to how battery savings play part in prioritising notifications (apps that you use more frequently could be prioritised higher), settings on the phone, version of operating system, network errors etc.
We know that notifications are a vital part of our product and we’re constantly working on improving stability of notifications. We hope this guide will help you solve the issue! Let’s do some trouble shooting together🕵🏾♀️💯
Quick walkthrough to stabilise notifications 🙌
Make sure you have the latest version of the Tiimo app.
Go to App Store > Check for updates for Tiimo app.
Make sure notifications are enabled.
Go to Settings > Notifications > Tiimo > Enable all notifications.
Make sure your phone and/or watch is updated to the latest software.
Make sure you are not in silent mode or “Do not disturb” on your phone and/or watch 💤
Make sure you don’t force quit the app when closing it.
Force quit means shutting the app down entirely - see what it means here. If you close the app down it might cause notifications to become unstable because it’s not possible to schedule new notifications in the background. You should also receive a message when closing down the app informing you about this.
Make sure Background App Refresh is enabled.
Go to Settings > General > Background updates > Enable Tiimo (Obs! If you do not wish to use Background App Refresh, you are of course free to do so, but you will have to open the app frequently to make sure new notifications are scheduled).
Open the app at least once every day! ☀️🌙
We recommend opening the app at least once every day - in the morning is a good time! That way, all the notifications you need during the day are scheduled and will be sent - even if you for some reason lose internet connection.
Open the app every time you make changes from the browser 💻📲⌚️
If you’ve made changes or new activities in your schedule in the browser version, make sure to open the app afterwards. That way the correct notifications are scheduled and ready to support you! If using a watch, remember to hit that update button on the watch. We are currently working on making the watch independent so you can avoid this step and get your schedule automatically 💪
Did you use your phone while the notification was sent?
When you are using your phone, e.g. checking an email, answering a message, the notification might not notify you as expected. It might instead end up in the notifications centre ready for you to check it at a later point. Unfortunately that is how notifications are designed, which we at the moment are not able to work around. Read more about how notifications work here.
Are you low on battery, or is your phone in battery savings mode? ⚡️
When your phone is low on battery, or you’ve put it to battery savings, your phone will only run and support essential tasks. This means you might not receive your Tiimo notifications as expected. A quick charge should solve it! 🔌
Did you already get the notification on your watch?
Notifications for iOS are designed in a way that the user is notified in the most elegant and non-spammy way possible. It means that if you already saw the notification on your watch, you will not necessarily be notified on your phone. Read more about the nature of notifications here.
Did accidentally enable “Deliver quietly” or turned off notifications for tiimo? (see this guide, “Manage notifications”).
… and the one for the tech interested ones! 👀
How notifications work on Tiimo app
Every time you open the tiimo app, your next 64 notifications are scheduled to be sent. This is the maximum that we as app developers are allowed to schedule at once, and this is to protect you as a user that apps when they run don’t use too much battery or memory on your phone.
But why do notifications have to be scheduled? For a large part of our users, it is crucial that the app can run on their watch without an internet connection - and this is why notifications are scheduled this way - so that for instance children in school can have their phone turned off and still use their watch during the day.
After these 64 notifications are sent, a job will run in the background to refresh the notifications and schedule the next 64 notifications. This is also why, if you shut the Tiimo app down, or for example have a low battery on your phone, there is a risk the background job might fail. This means that as a user, you might experience that notifications suddenly stop sending.
You can avoid this by letting the app run in the background (see step 5 & 6), and simply by opening the app once in a while to make sure notifications are scheduled 💪 We recommend opening the app every morning and evening ☀️🌙
Are you getting notifications on your phone, but not your watch? ⌚️➡️
Maybe this guide will help you!
Others useful guides ⬇️
We can recommend checking out these guides from Apple regarding notifications as well:
- “Use notifications on your iPhone, iPad, and iPod touch”
- “Change notification settings on iPhone”
- “Notifications on your Apple Watch”
Did none of the above help? We’re so sorry! 😞 Please don’t hesitate to contact our amazing customer support in the chat on tiimoapp.com or at firstname.lastname@example.org. We’re ready and here to help you!